Social media giant Facebook finds itself in some hot water with privacy rights groups and activists after reports emerged detailing a potentially major breach of user privacy and practices. While your organization’s messaging operations and marketing initiatives might not operate on the same scale as Facebook, you can be sure that there are plenty of lessons you can learn from how the social network got itself into this predicament. To start, take a moment to review the particulars of the lawsuit and what exactly Facebook did with user messages to draw the ire of plaintiffs Matthew Campbell and Michael Hurley.
Allegations of Snooping and Privacy Intrusions
According to an article on the subject from PC World, Facebook faces allegations of sifting through private messages exchanged between users to search out links and other information related to consumer habits and trends. The benefits of such a move are clear to anyone who understands how difficult it is to target and connect with customers via message marketing, or any sort of marketing in general.
By having this window of insight into the lives of the masses, Matthew Campbell and Michael Hurley, the plaintiffs in the lawsuit who claim to speak on behalf of the millions of Facebook faithful, propose that the leading social network then turned your information, as well as the information of the countless others, into a valuable commodity. Such a resource would then help optimize on-site ads and other marketing initiatives for advertising partners in a highly unethical, but potentially effective, manner.
A Fundamental Mistake
Unfortunately for Facebook, if these claims turn out to be true, the company faces some serious backlash from users and privacy rights organizations alike. While every marketing firm or agency wants to have a pulse on its targeted audience, stepping over the boundary and invading personal space is a prime offense that many see as unforgivable. Such a move not only violates the agreement of a company to respect the rights of its users, it also tramples over information privacy laws in the United States and other countries around the world.
The Facebook Rebuttal
While the evidence presented doesn’t paint a pretty picture, Facebook isn’t backing down from the fight. In an effort to defend itself, Facebook representatives released a statement, covered in a report from the Brock Press, that the allegations against the social network have no merit and that the company plans to defend itself vigorously. While this legal response is simply par for the course, it at least shows that Facebook has some sort of plan to push back against the privacy invasion claims. Should legal proceedings come underway, you can bet that the substantial legal team surrounding the interests of the company will need to unveil considerable evidence to the contrary to dismantle such damning claims.
Additionally, the article quotes Internet security expert Graham Cluley, who defends Facebook on this particular issue. Essentially, Mr. Cluley claims that having Facebook scan private messages helps protect the millions of users from spam, illicit links, and destructive malware. However, this doesn’t address the real problem of Facebook taking this content and potentially selling off the information gleaned from these messages to the highest bidder.
Prior Legal Issues and Controversies
Of course, a great legal defense doesn’t cover up the fact that Facebook has been in this position before. Reading an article from the Huffington Post highlights this point in great detail. Over the course of the past several years, the social network has had to defend itself constantly regarding legal concerns. 2011 saw Facebook lose a suit covering the issue of taking and using user information without explicit permission from members of the social network. Additionally, the founder of Facebook, Mark Zuckerberg, settled a case for $65 million that centered on the claim that he stole the idea for this network from his Harvard classmates.
Looking to the Future
While such a move could create major backlash and a potential deterioration of the user base for most organizations, the Brock Press report on the subject closes with a very real statement regarding Facebook’s continued viability. After weathering similar storms and continuing to grow, Facebook just may be one of the few companies that can withstand this issue should it be found guilty of this type of invasion of privacy. However, the potential monetary damages, as well as the damage done to the brand image of the company, should be strong enough to dissuade other organizations from engaging in similarly illicit activities.