The Psychology Behind Why We Share: Insights from a Digital Marketing Agency on What Goes Viral

by Robert Burko
3 mins read
Two women laugh as they look at a smartphone in a modern café, discussing strategies for their digital marketing company.

In today’s digital world, sharing is more than clicking “share”. It’s personal expression, social proof and sometimes, even a chance to shape culture. An expert digital marketing agency understands that shares aren’t vanity metrics, they’re currency. Content that resonates emotionally and socially can ignite community connection, build viral momentum and drive genuine engagement.

When done right, a well-crafted campaign does more than reach new audiences, it creates conversations, sparks awareness and builds brand identity. In this post, we’ll unpack the psychology behind why people share content online and reveal how Elite Digital, a leading and trusted Toronto digital marketing agency, weaves these insights into campaigns that go viral.

Emotional Drivers: High Energy Gets Shared

Powerful content evokes strong emotion. Studies show that posts triggering high feelings, like awe, excitement, fear or anger, spread much faster than neutral tones. Viewers are more inclined to share content that surprises them, moves them or challenges their assumptions.

Anger and outrage can be particularly contagious; angrier content tends to spread through weak social ties more readily than joy. But positive emotions like joy, inspiration or awe motivate sharing too, often because people want to be associated with uplifting or uplifting messages.

At Elite Digital, we tap into this by crafting emotional-first narratives such as case studies or videos that highlight transformation, spark inspiration or provoke curiosity, always calibrated to local audiences like Toronto businesses.

Diverse teenagers smile as they share content on their smartphones, exploring digital marketing services together.

Identity and Social Currency: Sharing to Build Image

People share things that express who they are or who they aim to be. According to The New York Times study, 68% of people say they share content to define themselves to others. Sharing also reflects one’s values and affiliations, whether it’s supporting a cause, showing personal taste or aligning with niche communities.

Another psychological force at play is social currency: people want to share content that makes them look smart, informed or in-the-know. Exclusive insights, insider tips or clever digital marketing hacks can boost shareability by appealing to this drive.

Elite Digital uses identity-focused campaigns, especially targeting local businesses, industries or community groups, helping clients align content with their audience’s sense of belonging and status.

Practical Value and Utility: We Share What Helps

Content with real value, such as how-to guides, tips, checklists or toolkits, gets passed along because people want to help others. The act of sharing educational or problem-solving resources also triggers a “helper’s high”, releasing endorphins and reinforcing goodwill.

We embed practical value in content making it so useful readers feel compelled to share with peers.

Social Proof & Bandwagon Effects: Sharing Begets Sharing

When content racks up likes, comments or shares, it gains momentum; that’s the bandwagon effect in action. Seeing popularity makes viewers more likely to jump in.

Behavioural contagion reinforces this concept: we mimic what others do. Visible metrics, influencer participants or public participation buttons all encourage further sharing and imitation.

Elite Digital often seeds campaigns through local influencers or partner networks to generate early traction and visible metrics that naturally grow reach.

Triggers & Timing: Spark Moments That Prompt Sharing

Certain contextual cues, like events, holidays and trending topics, act as triggers that put content top of mind. Humans share content related to everyday experiences because triggers make information feel immediately relevant.

Timing is also everything. Engagement peaks mid-week or mid-afternoon on many platforms. Launching campaigns that align with local events amplifies relevance and sharing potential.

Content is scheduled to coincide with key triggers, aligning local trends and seasonal buzz with campaign launches.

Storytelling, Novelty & Curiosity: Make People Want to Click and Share

Narrative is a timeless way to connect emotionally. A story with conflict, resolution or surprise hooks the audience and invites sharing. Unexpected or novel content, whether it’s a surprising fact, a unique perspective or an unexpected visual, also piques curiosity and encourages engagement.

Curiosity-gap headlines also entice clicks and shares. People want to uncover what happens next.

We blend storytelling and novelty through creative visuals designed to evoke curiosity and compel action.

Shared Identity & Community Alignment: Shared Understanding Drives Sharing

Recent research shows people are more likely to share content if they believe their community will interpret it similarly, reinforcing shared identity and meaning. Relatable content that reflects shared local culture, values or experiences strengthens that bond and encourages sharing.

Elite Digital positions clients within community contexts such as Toronto small businesses, local causes or industry niches, ensuring messaging resonates socially and emotionally with the right audiences.

Ethical Considerations: Sharing Responsibly

With great power comes responsibility. Emotionally driven content, especially outrage or controversy, can backfire, leading to public shaming or privacy issues. We ensure that emotional triggers are used thoughtfully and ethically, grounded in authenticity and empathy rather than spectacle.

How an Expert Digital Marketing Agency Crafts Shareable Campaigns

  1. Emotionally resonant creativity: Story-driven visual content or client testimonials designed to evoke emotional engagement.
  2. Identity-focused alignment: Campaign themes tailored to Toronto businesses or community values, building shared meaning.
  3. Practical, useful content: Actionable toolkits, insights and tips that empower and invite sharing.
  4. Strategic seeding: Early momentum through influencers or partner networks, visible metrics and social cues.
  5. Contextual timing: Launch aligned with local events, trends and trigger moments to stay top-of-mind.
  6. Curiosity-first storytelling: Headlines that tease and intrigue, followed by content that surprises or inspires.
Creative professionals at a digital marketing agency discuss campaign strategies in a bright, modern office.

Conclusion: Turning Psychological Principles into Shareable Strategy

Viral content isn’t magic, it’s psychology in action. Emotion, identity, utility, social proof, triggers and narrative all play their parts. We fuse these principles into campaigns that engage deeply, connect meaningfully and spread naturally.

Ready to design campaigns people actually want to share? Contact Elite Digital Agency today and let’s bring your next viral story to life driven by strategy, creativity and purpose.

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